Customer Service Representative (French-speaking) - Cloud Services - 3000€ Welcome Bonus
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Job Title:
Customer Service Representative (French-speaking) - Cloud Services - 3000€ Welcome Bonus
Job Description
Experience the power of a
- changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Customer Service Representative, you will:
- Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices
- Deliver a high quality of service to ensure a superior customer experience
- Follow up customer queries until they are fully resolved, and meet commitments within agreed deadlines.
- Interact with the various departments to ensure smooth processing of the customer request
Concentrix is a great match if you:
- Have a high level of French (written and oral) and fluent in English (B2)
- Have a first successful experience in customer relations.
- Have good interpersonal and writing skills.
- Are computer literate in terms of Pack Office.
- Are versatile and highly organized.
- Are autonomous and able to work in a
- changing environment.
What’s In It For You
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- 3000€ Welcome Bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”
Concentrix is an
- opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location:
PRT Lisbon - Av. Mediterraneo, N°1
Language Requirements:
French (Required)
Time Type:
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R1578409
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
IT Services and IT Consulting
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Concentrix Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 16. 7. 2025
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