Customer Service Representative (French-speaking) - Cloud Services Lisboa

Overview

Job Title: Customer Service Representative (French-speaking) - Cloud Services

Location: Lisbon, Portugal (On-Site). Language Requirements: French (Required). Time Type: Full-time. Employment type: Full-time.

What You Will Do In This Role

• Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices
• Deliver a high quality of service to ensure a superior customer experience
• Follow up customer queries until they are fully resolved, and meet commitments within agreed deadlines
• Interact with the various departments to ensure smooth processing of the customer request

Your Qualifications

• Have a high level of French (written and oral) and fluent in English (B2)
• Have a first successful experience in customer relations
• Have good interpersonal and writing skills
• Are computer literate in terms of Pack Office
• Are versatile and highly organized
• Are autonomous and able to work in a
  - changing environment

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Equal Opportunity and Eligibility

Concentrix is an
- opportunity employer — We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work — In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon - Av. Mediterraneo, N°1

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting