Customer Service Representative (French-speaking) Porto

Overview

As a French-speaking Customer Service Representative, you’ll be the first point of contact for clients, providing friendly, professional, and effective support. Your role will be key to ensuring customers feel heard, valued, and satisfied—every single time.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Requirements

• 1+ years of experience in customer service or a
  - facing role is a plus
• Excellent communication skills in both written and spoken English (additional languages a plus)
• Strong
  - solving abilities and a
  - first mindset
• Ability to multitask and work effectively under pressure

Benefits

• Competitive salary based on your skills and experience
• Performance-based bonuses for outstanding service
• Health coverage and wellness benefits
• Ongoing training and career development opportunities