Customer Service Representative (French-speaking) - Small Appliances Lisboa

Overview

Customer Service Representative (French-speaking) - Small Appliances at Concentrix. This role is described as onsite in Lisbon, Portugal, with responsibilities centered on delivering
- quality customer service and achieving performance goals related to quality, efficiency, and customer journey improvement.

Job Title: Customer Service Representative (French-speaking) - Small Appliances

Location: Lisbon, Portugal (On-Site) – PR Lisbon - Av. Mediterraneo, N°1

Language Requirements: French (Required)

What You Will Do In This Role

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Demonstrate the ability to analyze information and solve problems.
• Work on continuous improvement for customer satisfaction.

Your Qualifications

• Have a high level of French (written and oral).
• Have excellent writing and communication skills coupled with empathy and team spirit.
• Love to identify the customers’ needs and propose fast solutions.
• Are proactive,
  - driven,
  - motivated, and a great team player.
• Having previous customer experience is a plus.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Other Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

EEO statement: Concentrix is an
- opportunity employer. We are united as one team and are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

About 80% of our managers and leaders have been promoted from within. We offer a range of free learning and leadership development programs designed to support career growth.

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

At a glance: California residents should note a privacy notice for California Residents when submitting information.

Eligibility to work statement and other legal notes are included as part of the posting above and should be reviewed by applicants as required.