Customer Service Representative (French-speaking) - Social Media Porto

Overview

Customer Service Representative (French-speaking) - Social Media

Join to apply for the Customer Service Representative (French-speaking) - Social Media role at Concentrix

What You Will Do In This Role

As a Customer Service Representative, you will:

• Be a single point of contact for advertisers and agencies (SMB) for different types of inquiries
• Put together solutions to support and expand your
  - 's
  - serve advertising customer base
• Manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
• Demonstrate the value of advertising solutions and provide
  - sales support for all
  - service products
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience

Your Qualifications

• Online Advertising Experience is a big plus - but not mandatory
• Fluent, verbal and written in French (C1)
• English level (intermediate)
• Familiarity with online advertising products/vendors
• Ability to multitask & work under pressure
• Fast learner, diligent worker
• You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record)

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our
  - 's needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
  - 'll be working on
• Career development programs

Equal Employment Opportunity

We-'re proudly united as one team, one company, globally. We-'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements: French (Required)

Time Type: Not specified in this refined version

R1572243