Customer Service Representative (French-speaking) - Vehicles Transportation Platform Lisboa

Customer Service Representative (French-speaking) - Vehicles Transportation Platform

Concentrix is a global technology and services leader that powers the brands of the future. We help
- known brands improve their businesses with technology and integrated solutions, in over 70 countries.

We are looking for a Customer Service Representative to ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence.

Career growth and personal development

We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential.

What You Will Do In This Role

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about their ongoing requests and their different modalities, suggesting, and adding information about these services to meet the customer's needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Your Qualifications

• Have a high level of French (written and oral) and are fluent in English (B2)
• Have excellent communication and active listening skills
• Have the ability to identify customers' needs and propose fast solutions
• Are proactive,
  - motivated, and a great team player

What’s In It For You

• Full-time with indefinite contracts
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an
- opportunity employer, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

We are proudly united as one team, one company, globally.