Customer Service Representative German + English (Insurance Sector)
Overview
Customer Service Representative German + English (Insurance Sector) – On-site in Lisbon, Portugal.
About The Role
Join a leading Insurance Company as a Customer Service Representative, supporting German-speaking clients in a dynamic and professional environment. You will handle inquiries via phone and email, providing accurate information, claims guidance, and exceptional customer support for all
- related matters.
Location
Lisbon, Portugal
Start Date
6th November 2025
Work Model
On-site
Working Schedule
Monday to Friday (including bank holidays): 07:30 AM - 08:00 PM (rotational shifts). Days off: Weekends.
Contract Details
- Type of Contract: CDD (6 months) renewable
- Location: Lisbon (on-site)
Compensation & Benefits
- Base Salary: 1, 100 gross x 14 months
- Performance Bonus: 100 gross x 12 months
- Complexity Bonus: 100 gross x 12 months
- Meal Allowance: 7. 23 per working day
- Transport Allowance: 20 per month
- Health Insurance: Available from day 1 of your contract (small monthly fee). Fully free after 6 months of continuous employment.
- Other: Braga Position Bonus: 20 gross x 12 months
- Relocation Support (Lisbon only): Flight Reimbursement up to 400 (Economy class) after 6th month; Relocation Package: Room in shared company apartment (max 12 months) Rent: 280/month (utilities included, deducted from payslip)
- Welcome Bonus: For hires starting from 1st September 2025 onward (paid in 12 monthly installments during the first year; conditional on less than 6% unjustified absenteeism in the previous month)
Please note: The Welcome Bonus is not part of the fixed salary; payment depends on attendance compliance.
Your Profile
- Fluency in German (C1/C2) and English (B2 or higher)
- Strong communication,
- solving, and empathy skills - Previous customer service or administrative experience is a plus
- Availability to work fully
- site in Lisbon
Ready to Join?
Apply today and start building a career in the insurance industry in Lisbon's international environment!
Role Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
- Informações detalhadas sobre a oferta de emprego
Empresa: CBTalents.org Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 14. 10. 2025
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