Customer Service Representative - German + English Speaker - Portugal (Fully Remote) Lisboa

Customer Service Representative - German + English Speaker - Portugal (Fully Remote)
Lisboa
Lisboa, Lisboa, Portugal

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Service Representative

Employment type : Permanent Contract (3 months trial period)

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or
  - level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective
  - solving skills and the ability to work collaboratively in a
  - oriented environment.
• Organized,
  - oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a
  - paced or evolving support environment
• Working schedule : Monday to Friday, 07 AM - 08 PM (rotational shifts), Saturday : 08 AM - 04 PM, Sunday : 08 AM - 05 PM, 2 days off : 2 rotational day.

OFFER :

• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!