Customer Service Representative (German/Italian/Dutch/Spanish/French/Polish + English)

Customer Service Representative (German/Italian/Dutch/Spanish/French/Polish + English)

Do you want to take the next step in your customer support career?

Do you speak German, Italian, Dutch, Spanish, French, or Polish plus English fluently?

About Viking
Cloud

Viking
Cloud is the global leader in Predict-to-Prevent Cybersecurity and Compliance, providing a single, integrated solution that empowers businesses to make smarter, faster, and more cost‑effective risk mitigation decisions.

Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we monitor and analyze 6+ billion online events every day.

With over 4 million customers worldwide and a team of 1, 000 cybersecurity and compliance experts, Viking
Cloud is the trusted partner companies rely on to keep their operations running smoothly. Because for us, it’s not just about technology, it’s about delivering Business Uninterrupted.

Responsibilities

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI‑DSS compliance process, explaining its importance and offering step‑by‑step help.
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

Qualifications

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center
• Fluency in German, Italian, Dutch, Spanish, French, or Polish, C1 level.
• Fluency in English, B2 level.
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer‑focused
• Clear communicator with active listening skills
• Professional phone presence and soft skills
• Detail‑oriented and able to handle multiple tasks
• Solid decision‑making and problem‑solving abilities
• Available to work flexible shifts while displaying impeccable schedule adherence

Sound interesting?

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.

Employment Disclaimer: This position is advertised on behalf of Conectys Portugal (also known as Arcowave Portugal, Lda. ), who will be the sole employer for all successful candidates. Conectys Portugal will be responsible for all employment legal obligations, employment protections, and employment remuneration and benefits. No employment relationship will exist with any other party involved in the recruitment process.

Privacy Disclaimer: As part of our recruitment and selection process, please be informed that your application data will be processed in accordance with applicable data protection laws, including the GDPR. To facilitate this process, your personal data shall be shared with Arcowave Portugal, Lda. , as well as third‑party service providers, who may assist with candidate assessment, recruitment administration, and background screening and vetting checks. These third parties are contractually bound to keep your information confidential and to use it solely for purposes related to the recruitment process. By submitting your application, you consent to this sharing of your data. For more information on how we handle your data, please refer to our Privacy Policy and Notice.

Seniority level

Entry level

Employment type

Full‑time

Industries

Computer and Network Security

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Cloud by 2×