Customer Service Representative German Market Porto

Overview

Job Title: Customer Service Representative German Market

Location: Porto, Portugal (On-Site)

Contract Start Date: 25 September 2025

Working Schedule

• Monday to Sunday, 06:00 21:00 (rotative shifts)
• 2 rotative days off per week

Salary & Benefits

• Base Salary: 1100 gross x 14 months
• Performance Bonus: 200 gross x 12 months
• Signing Bonus: 3000

Relocation Package

• From outside Portugal: Reimbursement of airfare (up to 400, Economy class) after 180 days
• From inside Portugal: Reimbursement of travel costs (up to 150, Economy class) after 180 days
• Temporary Accommodation:
  • 28 days in a hotel (if relocating from abroad)
  • 15 days in a hotel (if relocating within Portugal)

Responsibilities

• Provide excellent customer support for the German market through phone, email, and chat.
• Handle inquiries, complaints, and requests with professionalism and empathy.
• Maintain high service quality standards and contribute to customer satisfaction.

Requirements

• Fluency in German (C1 level)
• Good English communication skills
• Availability to work in rotational shifts, including weekends
• Previous customer service experience is a plus

Click to apply or send your English CV to amanda. kiss@cbtalents. org