Customer Service Representative German - No Experience Required

Customer Service Representative German - No Experience Required
Porto
Porto, Porto District, Portugal

Your role

• Deliver
  - quality inbound telephone support to customers in German.
• Support both existing and prospective clients with clear information about products and services.
• Handle operational and administrative requests in internal systems, including tariff changes, plan adjustments, service activations, and customer data updates.
• Actively contribute to service quality and process improvement initiatives.

What we are looking for

• Fluent German (minimum C1 level) – mandatory. English is an advantage.
• Strong interest in the telecommunications sector.
• Solid
  - solving mindset, with the ability to manage technical and
  - based tasks.
• Availability for rotating shifts from Monday to Saturday, between 07:00 and 20:00.
• Reliable, punctual, and
  - centric professional profile.
• Availability to work onsite in Porto.

Contract & compensation package

• Initial 1-year contract.
• Base salary: €1, 305 gross/month.
• Meal allowance: €7. 91 per working day, paid via meal card (approx. 20 days/month).
• Transportation allowance: €20/month.
• Performance bonus: up to €500/month, based on individual results.

What we offer

• Fully paid onboarding and structured training program.
• Transparent and achievable bonus scheme.
• Additional benefits such as health insurance.
• Modern,
  - equipped work environment.
• Stable project with clear opportunities for growth and internal mobility.

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