Customer Service Representative - German - Portugal Fully Remote Lisboa

Customer Service Representative - German - Portugal Fully Remote
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Representative - German - Portugal Fully Remote, Lisbon

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Client:

Dila Recruitment

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4a8801743b5d

Job Views:

2

Posted:

14. 05. 2025

Expiry Date:

28. 06. 2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Are you fluent in German and committed to delivering outstanding customer support? Take your customer service career to the next level by joining our remote team in Portugal! Work from anywhere in Portugal and become part of an innovative, diverse team that values collaboration, professional development, and a great
- life balance.

Remote Customer Support Jobs – German-Speaking Roles in Portugal

As a Customer Service Representative (German-speaking), you will directly engage with clients across various digital channels, ensuring every interaction is handled with expertise and empathy. Your communication skills and
- solving abilities will help us provide
- quality service and exceed customer expectations—entirely from the comfort of your home in Portugal.

Position: Customer Service Representative

Location: Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for
  - booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and
  - selling products or services
• Customer-focused mindset with a commitment to delivering
  - quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and
  - solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!
• WFH option (except Lisbon or Porto)

Grow Your Career – Apply for German-Speaking Customer Service Representative (Remote) Portugal

If you are eager to build your career in customer service, thrive in a remote environment, and support leading brands in the online entertainment sector, we want to hear from you. Apply now to join our dynamic virtual team as a German-speaking Customer Service Representative—Portugal-based, fully remote!