Customer Service Representative - German - Portugal Braga

Customer Service Representative - German - Portugal
Braga
Braga, Braga, Portugal

col-wide
Job Description:

Ready for a career move that feels right? At
Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

Handle inbound calls to assist customers with inquiries

Sell products tailored to customer needs

Cross-sell and upsell products and associated products

Provide customer support for
- booking and booking management

Support travel agents with bookings and ensure smooth booking management

Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)

Previous experience in customer service or sales, preferably in the travel or hospitality industry

Strong communication skills with the ability to engage and build rapport over the phone

Ability to manage multiple inquiries and provide accurate information efficiently

Experience in upselling and
- selling products or services

Customer-focused mindset with a commitment to delivering
- quality service

Proficiency in booking systems or travel management tools will be considered as an advantage

Strong attention to detail and
- solving mindset

Ability to effectively communicate, both written and verbally

Ability to multitask in fast paced environment

Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

OFFER:

Opportunity to work with a leading global travel & tourism brand

Competitive salary with
- based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

And many more!