Customer Service Representative - German - Portugal Lisboa

Customer Service Representative - German - Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Representative - German - Portugal, Lisbon

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Client:

JUJUR

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1b4c94c5d849

Job Views:

8

Posted:

02. 08. 2025

Expiry Date:

16. 09. 2025

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Job Description:

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Customer Service Representative

Location: Portugal

Employment type: fixed term (6 months)

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and
  - term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective
  - solving skills and the ability to work collaboratively in a
  - oriented environment.
• Organized,
  - oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a
  - paced or evolving support environment.

OFFER:

• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts