Customer Service Representative - German - Portugal - Porto

Customer Service Representative - German - Portugal
Porto
Porto, Porto District, Portugal

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Customer Service Representative - German - Portugal, Porto

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Client:

JUJUR

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

248adf51a077

Job Views:

Posted:

27. 04. 2025

Expiry Date:

11. 06. 2025

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Job Description:

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Customer Service Representative

Location: Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

Handle inbound calls to assist customers with inquiries
Sell products tailored to customer needs
Cross-sell and upsell products and associated products
Provide customer support for
- booking and booking management
Support travel agents with bookings and ensure smooth booking management
Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

Previous experience in customer service or sales, preferably in the travel or hospitality industry
Strong communication skills with the ability to engage and build rapport over the phone
Ability to manage multiple inquiries and provide accurate information efficiently
Experience in upselling and
- selling products or services
Customer-focused mindset with a commitment to delivering
- quality service
Proficiency in booking systems or travel management tools will be considered as an advantage
Strong attention to detail and
- solving mindset
Ability to effectively communicate, both written and verbally
Ability to multitask in fast paced environment
Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

OFFER: