Customer Service Representative (German)

Customer Service Representative (German)

Join to apply for the Customer Service Representative (German) role at Top
Talent Recruitment Agency

Position: Customer Service Representative (German)

Location: Lisbon, Portugal

Work model: on site

Employment type: 1 year contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or
  - level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem‑solving skills and the ability to work collaboratively in a team‑oriented environment.
• Organized, detail‑oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast‑paced or evolving support environment.

OFFER

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance‑based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

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