Customer Service Representative (German) Porto

Customer Service Representative (German)
Porto
Porto, Porto District, Portugal

Customer Service Representative (German)

Join to apply for the Customer Service Representative (German) role at Top
Talent Recruitment Agency.

Position: Customer Service Representative (German)

Location: Porto, Portugal

Work model: Work from Home

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

Responsibilities:

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and related services
• Provide customer support for
  - booking and booking management
• Support travel agents with bookings and ensure smooth booking processes
• Provide comprehensive information on destinations, boats, documentation, pricing, and other inquiries

Requirements:

• Native/fluent in German (C2) verbal and written; fluent in English (minimum B2)
• Previous experience in customer service or sales, preferably in travel or hospitality
• Strong communication skills and ability to build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and
  - selling
• Customer-focused mindset and commitment to
  - quality service
• Proficiency in booking systems or travel management tools is an advantage
• Strong attention to detail and
  - solving skills
• Effective written and verbal communication skills
• Ability to multitask in a
  - paced environment

Work Schedule:

Shift rotation, Monday to Friday 08:00-18:00, Saturday and Sunday 08:00-17:00

Offer:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with
  - based incentives
• Professional growth within the BPO industry
• Supportive work environment
• Access to exclusive travel perks and discounts

To apply, visit our career page: https://www.careers-page.com/toptalent-2