Customer Service Representative (German)
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Customer Service Representative (German), Braga
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Client:
The lemon Consulting
Location:
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
68491a7cc35e
Job Views:
6
Posted:
23. 06. 2025
Expiry Date:
07. 08. 2025
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Job Description:
Position: Customer Service Representative
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
- Foster positive relationships by delivering prompt and courteous support.
- Support customer satisfaction and
- term engagement by ensuring effective resolution of issues. - Maintain a professional and empathetic approach in all customer interactions.
- Work collaboratively with colleagues and leadership to achieve team objectives.
- Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS:
- Previous experience in customer service would be advantagous
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new softwares and technologies
- Effective
- solving skills and the ability to work collaboratively in a
- oriented environment. - Organized,
- oriented, and able to manage multiple tasks simultaneously. - Willingness to learn and adapt in a
- paced or evolving support environment.
OFFER:
- Working schedule: Monday to Sunday - 24/7 (Rotative Shifts)
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with
- based incentives - Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- Informações detalhadas sobre a oferta de emprego
Empresa: The lemon Consulting Localização: Braga
Braga, Braga, PortugalPublicado: 9. 7. 2025
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