Customer Service Representative German Speakers Porto

Customer Service Representative German Speakers

About the job Customer Service Representative German Speakers

Position Overview

We are looking for Customer Service Representatives fluent in German to join our team in Porto, Portugal. This is an
- site role requiring excellent communication and customer care skills to address inquiries, support account creation, mediate communication between stakeholders, and handle complaints effectively.

Start Date: 16th April 2025

Location: Porto, Portugal (On-Site)

Work Schedule:

• Monday to Sunday: Rotative shifts between 06:00 AM and 09:00 PM

Employment Type: Full-Time

Job Responsibilities

As a Customer Service Representative, you will:

• Handle customer inquiries across various channels (Phone, Chat, and Email).
• Assist with account creation, resolve technical issues, and address customer complaints.
• Facilitate effective communication between clients, partners, and stakeholders.
• Provide timely and professional resolutions, ensuring high levels of customer satisfaction.
• Follow company protocols and service standards to meet customer requirements effectively.
• Monthly Salary: 1, 100 (paid across 14 months).

Additional Bonuses:

• Performance Bonus: 50 per month
• Welcome Bonus: 3, 000 (German market), valid for contracts signed before the end of May 2025 for full
  - site participation in the B&M (Brick and Mortar) project.

Training Process

• Duration: 4 weeks (on-site),
  - time, 8 hours per day.
• Integration and team building
• Tools and software training
• Product and service expertise

Training compensation is provided for attendance and successful completion; this amount is
- exempt. Those who drop out of training prematurely will not receive compensation.

Required Qualifications

• Language Skills: Native or fluent in German, with good English communication abilities.
• Customer-Centric Approach: Strong communication and interpersonal skills.
• Flexibility: Willingness to work rotating shifts and days off to meet business needs.
• Problem-Solving Skills: Ability to
  - escalate customer concerns efficiently and professionally.
• Adaptability: Comfort working
  - site in a
  - paced, diverse workplace.

Why Join Us?

This is a fantastic opportunity to be part of a global company in customer service. We offer:

• A competitive salary and benefits package
• A chance to work in a multicultural environment
• Opportunities for growth and professional development

How to Apply

If you’re passionate about customer care and eager to join a talented team, apply today! We look forward to helping you succeed in this exciting role in Porto, Portugal.