Customer Service Representative (German-speaking) - Banking Company - 3000€ Welcome Bonus Porto

Customer Service Representative (German-speaking) - Banking Company - 3000€ Welcome Bonus
Porto
Porto, Porto District, Portugal

Customer Service Representative (German-speaking) - Banking Company - 3000€ Welcome Bonus

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Job Title: Customer Service Representative (German-speaking) - Banking Company - 3000€ Welcome Bonus

Job Description

Experience the power of a
- changing career

We are a global technology and services leader supporting
- known brands worldwide. We help improve their businesses with technology and integrated solutions across over 70 countries. Recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " we are committed to our employees' growth.

If you’re seeking growth and inspiration, as a Customer Service Representative in Porto, Portugal (On-Site), you will ensure performance goals are met and client expectations related to operational excellence are fulfilled, focusing on quality, efficiency, and customer journey improvements.

Career growth and personal development

We provide comprehensive training, access to
- edge technologies, and ongoing support to help you succeed. At Concentrix, there are significant opportunities for career advancement—about 80% of our managers and leaders have been promoted internally. We also offer free learning and leadership development programs to help you achieve your career goals.

Responsibilities

• Manage incoming phone calls
• Identify and assess customer needs to ensure satisfaction
• Build sustainable relationships and trust through open communication
• Provide accurate and complete information using the appropriate tools
• Follow client communication procedures and guidelines
• Engage customers proactively
• Demonstrate genuine enthusiasm, patience, empathy, and strong communication skills
• Problem-solving

Qualifications

• Fluent in German (C1 level), both verbal and written
• Excellent communication skills
• Strong phone contact handling skills and active listening
• Customer-oriented with adaptability to different customer personalities

Even if you don’t meet all criteria, we encourage you to apply. We will consider you for this or other roles that match your profile.

What’s in it for you

• Full-time position with an indefinite contract (negotiable based on experience and client needs)
• Competitive salary and performance bonus
• €3000 Welcome Bonus
• Central Porto location
• Referral bonus opportunities
• Paid training on company and project specifics
• Career development programs, courses, and language classes

Experience the best version of yourself!

If this opportunity aligns with your career aspirations, we want to hear from you. Apply today and join over 440, 000 professionals worldwide who consider Concentrix their employer of choice.

Concentrix is an
- opportunity employer

We are committed to diversity and a work environment free from discrimination and harassment. Our recruitment practices are based on qualifications and business needs, regardless of race, age, gender, religion, ethnicity, disability, or other protected classes.

Eligibility to work

Applicants must be legally authorized to work in Portugal, per local law.

Location: PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements: German (Required)

Time Type: Full-time

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