Customer Service Representative (German-Speaking) - Fraud Prevention Lisboa

Customer Service Representative (German-Speaking) - Fraud Prevention
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Representative (German-speaking) - Fraud Prevention

Lisboa

EUR 20000 - 30000

Customer Service Representative (German-speaking) - Fraud Prevention

Customer Service Representative (German-speaking) - Fraud Prevention

Apply locations PRT Lisbon - Av. Mediterraneo, N°1 posted on Posted 2 Days Ago job requisition id R1578398

Job Description

Experience the power of a
- changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

What you will do in this role

• Contact third parties abroad by telephone and/or
  - mail in order to verify their payment information.
• Manage incoming calls and emails
• Treat all data with extreme confidentiality
• Meet and exceed contractual goals
• Have a high level of German (written and oral) and fluent in English (B2)
• Have excellent writing and communication skills coupled with empathy and team spirit
• Love to identify the customers’ needs and propose fast solutions
• Are proactive,
  - driven,
  - motivated, and a great team player
• Have analytical ability and are comfortable with hardware/software tools

If you feel you don’t check every box, we still encourage you to apply.

What’s in it for you

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an
- opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.