Customer Service Representative - German Speaking - Portugal Porto

Customer Service Representative - German Speaking - Portugal
Porto
Porto, Porto District, Portugal

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Customer Service Representative - German Speaking - Portugal, Porto

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Client:

Dila Recruitment

Location:

Porto, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

00d1cbe59cf4

Job Views:

2

Posted:

05. 05. 2025

Expiry Date:

19. 06. 2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Location: Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for
  - booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and
  - selling products or services
• Customer-focused mindset with a commitment to delivering
  - quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and
  - solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts