Customer Service Representative (German-speaking) - Search Engine Lisboa

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Job Title:

Customer Service Representative (German-speaking) - Search Engine

Overview

Experience the power of a
- changing career. We’re a global technology and services leader that powers the brands of the future, in over 70 countries. We help
- known brands improve their businesses with technology and integrated solutions, and we’re recognized with awards such as World-'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and that client expectations related to operational excellence: high targets regarding quality, efficiency and customer journey improvement.

What You Will Do In This Role

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or escalate customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets

Your Qualifications

• Have a high level of German (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Demonstrate patience when communicating and solving issues
• Keep up with the latest IT and
  - related trends
• Are proactive,
  - motivated, and a great team player

If you feel you don’t check every box, we still encourage you to apply. We-'ll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our
  - 's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
  - 'll be working on
• Career development programs

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their employer of choice.

Concentrix is an
- opportunity employer. We-'re proudly united as one team, one company, globally. We-'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: German (Required)

Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1658681

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries IT Services and IT Consulting