Customer Service Representative Italian + English (C1) Porto

Customer Service Representative Italian + English (C1) | Diabetes Medical Devices

Location: Porto, Portugal

Type: On-site

Start Date: 10 November 2025

About The Role

Join a dynamic and meaningful project in the healthcare field, providing specialized customer support for Diabetes Medical Devices. You’ll assist customers in Italian and English, ensuring patient satisfaction and accurate product guidance through empathy, attention to detail, and effective communication.

Schedule

• Monday to Sunday 24/7 operation (Rotative shifts)
• Days Off: 2 rotative days
• Night Shift (22:00–07:00): The night team is small, therefore agents may occasionally cover this schedule during the month. Candidates must be aware of and comfortable with a 24/7 rotating shift system.

Compensation & Benefits

• Base Salary: 1, 000 gross × 14 months
• Performance Bonus: 300 gross × 11 months
• Welcome Bonus (Italian Market): 2, 000 gross

Starting from hires made on or after 1st September 2025, the Welcome Bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment.

Each instalment will only be paid if the employee maintains less than 6% unjustified absenteeism in the prior month.

Please note: this bonus should not be presented as part of the fixed monthly salary package.

• Meal Allowance: 7. 63 net per working day
• Transport Allowance: Not provided
• Health Insurance: Provided from day 1

Responsibilities

• Deliver excellent customer support to individuals using Diabetes Medical Devices.
• Provide accurate information and troubleshooting guidance in both Italian and English.
• Handle incoming inquiries via phone, email, and chat with empathy and professionalism.
• Maintain high customer satisfaction while complying with medical and data privacy standards.

Candidate Profile

• Languages: Italian (C1) + English (C1) – both mandatory
• Customer Service experience preferred, ideally in healthcare, pharma, or technical industries.
• Strong communication and
  - solving skills.
• Availability for rotative shifts including occasional nights.