Customer Service Representative Italian + English Lisboa

About The Role

We are seeking a
- focused, bilingual Italian + English professional to join our Home Appliances customer service team in Lisbon on an
- site basis. This role requires excellent communication skills,
- solving abilities, and a dedication to delivering exceptional client experiences for the Italian market.

Location: Lisbon, Portugal (On-Site)

Start Date: 23 October 2025

Sector: Home Appliances Italian Market

Reference: [Optional Ref Code]

Schedule

• Days: Monday to Saturday
• Hours: 07:00 – 17:00 (rotational shifts)
• Days Off: Sunday + 1 rotational day

Salary & Bonuses

• Base Salary: 1, 000 per 14 months
• Welcome Bonus: 2, 000 (paid in 12 monthly instalments during the first year of employment)
• Installments are conditional on maintaining < 6% unjustified absenteeism in the preceding month
• Position Bonus: 100 per 12 months
• Performance Bonus: Not applicable

Allowances & Benefits

• Meal allowance: 7. 23 per day
• Transport allowance: 20 per month
• Health Insurance: Provided from day one (employee contribution applies for the first 6 months; free thereafter)
• Additional Position Bonus Braga projects: 20 per 12 months (if applicable)

Key Responsibilities

• Deliver outstanding customer service for the Italian market via phone, email, and chat.
• Provide accurate product and service information for home appliances.
• Handle complaints, troubleshoot issues, and offer solutions within company policies.
• Maintain quality standards in every interaction.
• Ensure punctuality and attendance requirements are met to qualify for bonus incentives.

Requirements

• Language Skills: Native/Fluent Italian + Good English (B2 or above)
• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Problem-solving mindset and patience with customers.
• Ability to work rotational shifts in a
  - paced environment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting