Customer Service Representative (Italian + English) Lisboa

Customer Service Representative (Italian + English)
Lisboa
Lisboa, Lisboa, Portugal

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Job Title: Customer Service Representative (Italian + English)

Location: Lisbon, Portugal (On-site)

Start Date: 28 August 2025

About The Role

We are looking for Italian + English-speaking Customer Service Representatives to join our team in Lisbon. You will be responsible for providing excellent customer support, resolving inquiries, and ensuring a
- quality service experience.

This is an exciting opportunity to work in a dynamic environment, receive a welcome bonus of 2000, and benefit from additional allowances and health insurance.

Key Responsibilities

• Handle customer inquiries via phone, chat, and email in Italian and English.
• Provide accurate information and solutions in a timely and professional manner.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction.
• Work in a multicultural team environment with rotating schedules.
  
  
  

• Native or fluent in Italian and proficient in English (B2 level or higher).
• Strong communication and
  - solving skills.
• Previous customer service experience is an advantage.
• Flexibility to work rotative shifts (Monday
  Sunday).
• Candidates who have previously worked for Byte
  Dance (any LOB, BPO, or country) will not be considered.
  
  
  

• Initial schedule: Monday to Sunday, 07:0023:00 (rotative shifts) with 2 rotating days off.
• Later stage (TBC by client): 24/7 coverage, rotative shifts.
  
  
  

• Base Salary: 1, 000 (x14 months)
• Performance Bonus: 100 (x11 months)
• Welcome Bonus: 2, 000 (paid after joining)
• Meal allowance: 7. 23/day
• Transport allowance: 20/month
• Health insurance: Available from day 1 (with small contribution); free after 6 months
• Position bonus (Braga only): 20/month
  
  
  

• Competitive salary and allowances.
• Comprehensive health insurance.
• International and supportive team environment.
• Career growth opportunities within a global company.
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Textile Manufacturing

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