Customer Service Representative (Italian )

Customer Service Representative (Italian)

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Customer Service Representative Italian Market

Location: Lisbon, Portugal

Start Date: 05/01/2026

Role Overview

Join an international hospitality brand specializing in modern, comfortable hotels that offer guests
- quality service and competitive prices. As part of the Italian-speaking customer service team based in Lisbon, you’ll ensure guests receive excellent support and a smooth reservation experience.

Key Responsibilities

• Manage inbound phone and email contacts from Italian‑speaking customers.
• Provide hotel information, pricing details, and assist with reservations and payments.
• Resolve inquiries about loyalty programs and customer accounts.
• Utilize reservation systems efficiently to match customer needs.
• Convert calls into confirmed bookings through effective communication and sales techniques.
• Collaborate with colleagues to maintain high performance standards and customer satisfaction.

Training Program

Duration: 7 working days, 8 hours/day, in English.

Content: System tools, reservation process, customer communication, and product knowledge.

Compensation: 185. 60 per week (paid upon successful completion).

Working Conditions

Workplace: Modern office in central Lisbon (near Entrecampos Metro and Train Station).

Schedule: 40 hours per week (8 hours/day + 1 hour lunch break). Rotational shifts, Monday–Sunday.

Weekdays: 08:00–20:00

Weekends: 08:00–18:00

Trial Period: 1 month after contract signature.

Holidays: Up to 22 days per year according to Portuguese labor law.

Compensation (With Apartment)

Total Gross Monthly Salary: 1306. 66 €

Includes: base salary and statutory allowances (holiday + Christmas), tax‑free meal allowance paid via card (7/day), apartment benefit‑in‑kind (200/month), private health insurance from day 1 of employment.