Customer Service Representative - Italian and English (Interim) Lisboa

Customer Service Representative - Italian and English (Interim)

Join the Customer Service Representative - Italian and English (Interim) role at Catawiki.

At Catawiki, we run a
-
-
- kind marketplace for buying and selling special objects. We offer over 75, 000 unique items in auction, curated by passionate
- house experts. With more than 20 million unique objects sold to date, our mission is to become the world’s most popular destination for special objects. We live by our core values: Taking ownership and driving impact, Being open to change and feedback, Being passionate about our mission and our customers.

This position is a fixed‑term 8‑month contract (September/October 2025 to April 2026) with possible extension.

What the role involves

You will engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will ensure customer queries are addressed and resolved correctly and in a timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department is a crucial link between departments, closely working with Sales, Experts and other teams to improve the overall Customer Experience and to provide valuable feedback on possibilities for improvements in our services.

Who you are

• Professional speaking and writing skills in Italian and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably previous experience in a customer service environment or a customer‑related role (hospitality, tourism, retail, call‑center, etc. ).
• Ability to quickly switch between various customer channels like phone and e‑mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

In return

• A competitive Annual Gross Base Salary of 18 000€‑23 000€ depending on your level, competencies and overall experience.
• Health Insurance from day 1 (including dental coverage).
• A Work From Home Allowance.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a Visible Impact by working at scale in a global organisation that serves millions of customers.
• Learn and Grow with Us through Learning & Development initiatives, clear development plans and mentorship programmes.
• A Culture of Connection defines us; we foster an inclusive and queer‑friendly work environment.
• Celebrate Life’s Moments with us: €100 Catavoucher on each birthday, extra day off each year, recognition for significant work anniversaries.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

We offer a hybrid model: in the office 2 out of 5 days (40% of your working time). Some roles may be fully remote or 100% office‑based if stated.

Interested?

Apply directly with an English CV and cover letter. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.