Customer Service Representative - Italian and English Lisboa

Overview

Customer Service Representative - Italian and English at Catawiki. You will engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will address and resolve customer queries in a timely manner via chat, email, phone, and social media, mediating between customers when disputes arise.

The role supports customer retention and overall customer experience by collaborating with Sales, Experts, and other departments to improve services and gather feedback for improvements.

What does the role involve?

Engage with customers to resolve queries and disputes across multiple channels. Mediate between buyers and sellers to find
- win solutions. Contribute to a positive customer experience and help customers return to the platform regularly.

This Is Who You Are

You are motivated to provide delight to customers, communicate clearly, and seek fitting solutions in a patient and empathetic manner. You will:

• Be professional in speaking and writing Italian and English; strong communication skills.
• Have strong analytical and critical thinking skills.
• Preferably have prior experience in a customer service environment or a
  - related role (hospitality, tourism, retail,
  - centre, etc. ).
• Be able to switch quickly between channels (phone, email, chat, etc. ).
• Interact positively with teammates and other departments.
• Be available to work 40 hours per week.
• Be willing to commute to the Lisbon office and work in the office at least 2 days per week.
• Be flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Benefits

• Permanent Contract (with a 6-month Probation Period).
• Annual gross base salary: 18, 000€ - 23, 000€ depending on level, competencies, and experience.
• Health insurance from day 1 (including dental), with access to hospitals and a wellness network.
• Work From Home allowance to help with monthly household bills.
• Commuting between home and office covered by Catawiki.
• Office located in the centre of Lisbon.

Why You’ll Love Working with Us

• Impact at scale in a global organisation serving millions of customers across 80+ categories.
• Learning and development initiatives with clear development plans and mentorship.
• Inclusive, diverse culture with 800+ employees from 60+ nationalities; supportive environment for career growth.
• Benefits like Catavouchers, birthday vouchers, extra leave for life events, and annual recognition time off (varies by location).

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Offices in Amsterdam, Paris and Lisbon with hybrid work model. Some roles may be remote or fully
- based depending on the job description.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.

If your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be a fit for this or other roles.