Customer Service Representative - Italian and English

Customer Service Representative - Italian and English

Join to apply for the Customer Service Representative - Italian and English role at Catawiki.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a
-
-
- kind marketplace for buying and selling special objects. Each week we offer over 75, 000 unique items in auction, carefully curated by our passionate in‑house experts. Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects.

Our Core Values

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers

What does the role involve?

At Catawiki, you engage and delight a broad variety of customers—sellers and buyers—by solving complex challenges and managing disputes and complaints. You ensure that customer queries are addressed and resolved correctly and in a timely manner via diverse channels (chat, email, phone, social media). When a dispute arises, you mediate between the parties and find a solution that works for both. The department is a crucial link between sales, experts and other teams, feeding valuable feedback to improve the overall customer experience.

This Is Who You Are

You are motivated by providing delight, can communicate clearly, and have excellent customer support as your main goal. You try your utmost to find fitting solutions to all problems, doing so in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation; experience with live channels is highly valued.
• Proficient in speaking and writing Italian and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, prior experience in a customer‑service environment (hospitality, tourism, retail, call‑centre, etc. ).
• Able to switch quickly between various customer channels (phone and e‑mail).
• Team‑player who interacts positively with other departments.
• Available to work 40 hours per week.
• Willing to commute to our Lisbon office and work in‑office at least 2 days per week.
• Flexible to work at least 2 weekends a month and on some public holidays.
• The role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast‑paced, exciting environment that working at Catawiki brings. It is valuable to be part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki. "

In return

• Permanent contract (with a 6‑month probation period).
• Competitive annual gross base salary of €18, 000‑€23, 000, depending on level, competencies and experience.
• Health insurance from day¡1 (including dental coverage) with access to multiple hospitals and clinics.
• Work‑from‑home allowance to help with monthly household bills.
• Commuting between home and office covered by Catawiki.
• Amazing office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact at a global organisation that serves millions of customers across 80+ categories.
• Learn and grow with us through L&D initiatives, clear development plans and mentorship programmes.
• Culture of connection: a passionate, diverse and collaborative team of 800+ Catawikians and 60+ nationalities, inclusive and queer‑friendly.
• Celebrate life’s moments: receive a €100 Catavoucher and a €50 Catavoucher on each birthday. Enjoy an extra day off each year to pursue your passion and extra leave for life’s big moments.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model, unless the role is fully remote or 100% office‑based as stated.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.