Customer Service Representative - Italian - Fully Remote Portugal Porto

Customer Service Representative - Italian - Fully Remote Portugal
Porto
Porto, Porto District, Portugal

Social network you want to login/join with:

Customer Service Representative - Italian - Fully Remote Portugal, Porto

col-narrow-left

Client:

Dila Recruitment

Location:

Porto, Portugal

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0764b5c4bcc2

Job Views:

3

Posted:

23. 05. 2025

Expiry Date:

07. 07. 2025

col-wide

Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Employment type: permanent contract

DUTIES AND RESPONSIBILITIES:

• Set and manage expectations by providing clear and accurate information about products and services.
• Organize, update, and review documentation and records as needed.
• Communicate with customers through digital channels to share product details, process requests, resolve concerns, and gather necessary information.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level.
• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective
  - solving skills and the ability to work collaboratively in a
  - oriented environment.
• Organized,
  - oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a
  - paced or evolving support environment.

OFFER:

• Working schedule: Monday to Friday 7AM-4PM
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts