Customer Service Representative (Italian-speaking) - Household Appliances - 2000€ Welcome Bonus Lisboa

Job Title: Customer Service Representative (Italian-speaking) - Household Appliances

Overview

Join to apply for the Customer Service Representative (Italian-speaking) - Household Appliances role at Concentrix. We are a global technology and services leader that powers the brands of the future, with operations in over 70 countries. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

What You Will Do

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Demonstrate the ability to analyze information and solve problems.
• Work on continuous improvement for customer satisfaction.

Your Qualifications

• Have a high level of Italian (written and oral) and fluent English (B2).
• Have excellent writing and communication skills coupled with empathy and team spirit.
• Love to identify the customers’ needs and propose fast solutions.
• Are proactive,
  - driven,
  - motivated, and a great team player.
• Having previous customer experience is a plus.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on experience and client needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs and internal growth opportunities.

Location and Language

Location: Lisbon, Portugal (PRT Lisbon - Av. Mediterraneo, N°1)

Language Requirements: Italian (Required)

Additional Information

Time Type: Full-time

Eligibility to work: In accordance with Portugal’s law, only applicants legally authorized to work in Portugal will be considered for this position.

Concentrix is an
- opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

Company and Role Details

Company: Concentrix

Industry: IT Services and IT Consulting

Seniority level: Entry level

Job function: Other

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

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