Customer Service Representative - Italian Speaking - Lisbon Portugal Lisboa

Customer Service Representative - Italian Speaking - Lisbon Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Representative - Italian Speaking - Lisbon Portugal, Lisbon

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Client:

Dila Recruitment

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

69c7c112c103

Job Views:

4

Posted:

18. 05. 2025

Expiry Date:

02. 07. 2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Are you a skilled communicator with a passion for helping others? Are you fluent in Italian and looking for a new opportunity in an international environment? Join our
- growing team in Lisbon, Portugal as a Customer Service Representative – Italian Speaking. Use your language and
- solving skills to support a
- renowned global travel & tourism brand, while enjoying the vibrant lifestyle of one of Europe’s most exciting cities.

About the Customer Service Representative Role – Italian Speaking – Lisbon, Portugal

As an Italian Speaking Customer Service Representative, you will be the primary point of contact for Italian-speaking customers, ensuring every interaction is positive and informative. You will deliver
- quality customer support via phone, email, chat, and social media, responding to inquiries, providing information about our products and services, and assisting with basic technical support questions. This role is perfect for those who are attentive, proactive, and thrive in a multicultural, collaborative workplace.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or
  - level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective
  - solving skills and the ability to work collaboratively in a
  - oriented environment.
• Organized,
  - oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a
  - paced or evolving support environment.

Apply Now – Join Our Italian Language Customer Service Team in Lisbon

Are you ready to use your Italian language skills and passion for helping customers to grow your career in an international company? Submit your CV and application in English today. Become an essential part of our Lisbon team, making a real difference every day for travelers and clients from around the world!