Customer Service Representative (Italian-speaking) - Small Appliances - 2000€ Welcome Bonus Lisboa

Overview

Customer Service Representative (Italian-speaking) - Small Appliances - 2000€ Welcome Bonus at Concentrix. Lisbon, Portugal (On-Site).

Job Description

Experience the power of a
- changing career. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year. If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly
• Demonstrate the ability to analyze information and solve problems
• Work on continuous improvement for customer satisfaction

Your Qualifications

• Have a high level of Italian (written and oral) and a good level of English
• Have excellent writing and communication skills coupled with empathy and team spirit
• Love to identify the customers’ needs and propose fast solutions
• Are proactive,
  - driven,
  - motivated, and a great team player
• Having previous customer experience is a plus

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• 2000€ Welcome Bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements

Italian (Required)

Time Type

Full-time

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting

Concentrix is an
- opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.