Customer Service Representative - P2P (EU) Lisboa

Customer Service Representative - P2P (EU)
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Representative - P2P (EU), Lisboa

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Client:

Binance

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

17

Posted:

03. 05. 2025

Expiry Date:

17. 06. 2025

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Job Description:

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our
- leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of
- asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our
- leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of
- asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Arbitrate customer disputes professionally as part of the P2P market team
• Investigate trading activity and take appropriate actions to ensure marketplace safety and prevent fraud
• Create a culture and processes aligned with business goals regarding customer service
• Use Customer Insight and Root Cause Analytics to identify product improvements and communicate these to stakeholders and peers
• Act as the Voice of the Customer within the organization
• Provide feedback through 1:1s, personal development plans, coaching, and development opportunities
• Ensure customer and complaint surveys are conducted regularly to gather
  -
  - date customer experience data
• Share learning from complaints within the organization and with partners, and publicize where appropriate

Requirements

• At least 1 year of proven
  - facing experience or as a customer service representative
• Strong IT skills and ability to handle technical queries
• Exceptional written communication skills and good listening ability
• Fluent in English and a native language
• Ability to multitask, prioritize, and manage time effectively
• Knowledge of blockchain, crypto, and P2P payments is a plus
• Willing to work weekends and irregular hours, including night shifts
• Experience as a Binance P2P user is highly preferred

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with
- class talent in a
- centric global organization with a flat structure

• Tackle unique,
- paced projects with autonomy in an innovative environment

• Thrive in a
- driven workplace with opportunities for career growth and continuous learning

• Competitive salary and benefits

• Work-from-home arrangements (may vary depending on the team)

Binance is committed to equal opportunity employment. We value diversity as key to our success.

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