Customer Service Representative (Polish) Lisboa

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our
- leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of
- asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a
- facing business function where exceptional support is our priority. We aim to create a platform where users receive
- quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our
- class cryptocurrency exchange platform. We seek empathetic, communicative, and
- solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Requirements

• Bachelor degree or above.
• Proficiency in both Polish and English is required to effectively communicate with stakeholders
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• High level of honesty and integrity. Proactive and meticulous.
• A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills.
• Willing to work under different work shifts, including night shifts.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with
  - class talent in a
  - centric global organization with a flat structure
• Tackle unique,
  - paced projects with autonomy in an innovative environment
• Thrive in a
  - driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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