Customer Service Representative (Portuguese Market) Lisboa

Customer Service Representative (Portuguese Market)
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Representative (Portuguese Market), Lisbon

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Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

ba6979d4f01d

Job Views:

7

Posted:

23. 05. 2025

Expiry Date:

07. 07. 2025

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Job Description:

Job Title: Customer Service Representative (Portuguese Market)
Location: Lisbon, Portugal (On-site)
Start Date: 29 May 2025
Contract Type: CDD 6 months (Fixed-term)

Job Description:

We are looking for a motivated Customer Service Representative to join a dynamic team supporting the Portuguese market. This role involves providing outstanding service and support to customers via phone, chat, or email. It is ideal for individuals who are passionate about helping people and thrive in a
- paced, multilingual environment.

Schedule:

Workdays: Monday to Sunday Rotative shifts (24/7), including night shifts

Days off: 2 rotating days per week

Salary & Benefits:

Base Salary: 870. 00 per month (x14 payments annually)

Position Bonus (Braga only): 20 per month (x12 months)

Meal Allowance: 7. 23 per day

Transport Allowance: 20 per month

Bonus:

Welcome Bonus (paid in 4 parts if absenteeism is below 6%):

1st payment: after 3 months (paid on month 4)

2nd payment: after 6 months (paid on month 7)

3rd payment: after 9 months (paid on month 10)

4th payment: after 12 months (paid on month 13)

Health Insurance: Available from day 1 (employee contribution required for first 6 months; free after)

Accepted Documents:

EU ID

Portuguese Residence Card

Visa (subject to consultation)

Airfare Reimbursement: Up to 400 (Economy), paid after completing 6 months

Housing Support:

Shared apartment for up to 12 months

Rent: 280/month (utilities included, deducted from payslip)

Note:

Remote position available only for candidates living between Coimbra and Algarve

No relocation support for Braga or Aveiro. Candidates must reside above Coimbra

Requirements:

Language: Native-level Portuguese (European)

Customer service experience is a plus

Strong communication and
- solving skills

Availability to work in rotating shifts, including nights and weekends