Customer Service Representative Lisboa

Customer Service Representative
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Representative (German-speaking)

Our client is a global technology and services leader that powers the brands of the future. They help
- known brands improve their businesses with technology and integrated solutions, in over 70 countries.  

They are looking to hire a Customer Service Representative for who will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Responsibilities

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Attract potential customers by answering questions suggesting, and adding information about all services to meet the customer needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Qualifications

• Have a high level of German (C1 written and oral)
• Have excellent communication and active listening skills
• Have the ability to identify customers' needs and propose fast solutions
• Are proactive,
  - motivated, and a great team player

Eligibility

Only applicants who are legally authorized to work in Portugal will be considered for this position.

Language:

German (Required)