Customer Service Representative Porto

Customer Service Representative
Porto
Porto, Porto District, Portugal

Customer Service Representative - Beauty Advisor (Italian Market)

Join us as a Customer Service Representative - Beauty Advisor (Italian Market) at Call
For
Talents.

Job Details

Location:

Onsite in Porto, Portugal, accessible via metro, train, and bus.

Start date:

June 30, 2025.

Responsibilities

• Provide customer support via live chat, phone, emails, and web forms.
• Handle inquiries related to product information, beauty advice, returns, deliveries, and refunds.
• Offer personalized beauty recommendations and care advice.
• Address customer concerns regarding data privacy (GDPR) and subscription management.
• Process and report
  - related customer concerns following internal guidelines.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Fluent in Italian (C2 level) and proficient in English (B2 level).
• Strong communication and interpersonal skills.
• Passion for beauty and skincare.
• Customer-oriented mindset with
  - solving abilities.
• Ability to work in a dynamic and
  - paced environment.
• Previous experience in customer service or beauty advisory is a plus.
• EU ID or valid residence card for Portugal (mandatory).

Training & Working Conditions

• Training:
  
  5 days in English, with comprehensive product and system training;
  
  
  
  compensation provided upon completion.
• Work schedule:
  
  40 hours/week, rotational shifts, Monday to Saturday, 08:
  
  00-20:
  
  00.
• Holidays:
  
  Portuguese public holidays with compensatory leave for holiday work.
• Contract:
  
  12 months renewable, potential for permanent employment after two years.

Additional Information

If passionate about beauty and customer service, apply now to join our dynamic team in Porto!

Job Details

• Seniority level:
  
  Entry level
• Employment type:
  
  Full-time
• Job function:
  
  Other
• Industries:
  
  Technology, Information and Media

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