Customer Service Representative

Customer Service Representative – Italian Market

Location: Lisbon, Portugal

Start Date: 05/01/2026

Role Overview

Join an international hospitality brand specializing in modern, comfortable hotels that offer guests
- quality service and competitive prices. As part of the Italian-speaking customer service team based in Lisbon, you’ll ensure guests receive excellent support and a smooth reservation experience.

Key Responsibilities

• Manage inbound phone and email contacts from Italian-speaking customers.
• Provide hotel information, pricing details, and assist with reservations and payments.
• Resolve inquiries about loyalty programs and customer accounts.
• Utilize reservation systems efficiently to match customer needs.
• Convert calls into confirmed bookings through effective communication and sales techniques.
• Collaborate with colleagues to maintain high performance standards and customer satisfaction.

Training Program

Duration: ~7 working days, 8 hours/day, in English.

Content: System tools, reservation process, customer communication, and product knowledge.

Compensation: 185. 60 per week (paid upon successful completion).

Contract signing occurs at the end of training or on the following workday.

Working Conditions

Workplace: Modern office in central Lisbon (near Entrecampos Metro and Train Station).

Schedule: 40 hours per week (8 hours/day + 1 hour lunch break), rotational shifts, Monday–Sunday.

Weekdays: 08:00–20:00

Weekends: 08:00–18:00

Trial period: 1 month after contract signature.

Holidays: Up to 22 days per year according to Portuguese labor law.

Compensation (With Apartment)

Total Gross Monthly Salary: 1, 306. 66

Includes:

• Base salary and statutory allowances (holiday + Christmas).
• Tax-free meal allowance paid via card (7/day).
• Apartment
  -
  - kind (200/month).
• Private health insurance from day 1 of employment.