Customer Service Representative Porto Salvo

Customer Service Representative – Lisbon, Portugal

Location: Lisbon, Portugal | Seniority Level: Entry Level | Employment Type: Full-Time | Job Function: Customer Service | Industries: Medical Equipment Manufacturing, Pharmaceutical Manufacturing, Hospitals and Health Care

Overview

At Baxter, we believe every person deserves a chance to live a healthy life. Our mission—Save and Sustain Lives—drives our culture of courage, trust, and collaboration. As a Customer Service Representative you will play a vital role in delivering exceptional customer experience to our customers in Portugal and supporting our organization’s success.

Responsibilities

• Answer customer inquiries via phone, e‑mail or chat in a timely manner.
• Provide product features, service, pricing and availability information.
• Process order entry in the ERP system, handle invoices and confirm transactions.
• Facilitate seamless communication and collaboration among internal and external parties, addressing concerns and handling complaints to ensure great customer experience.
• Manage emergency shipments and resolve problems related to shipment of products, returns and credit notes efficiently.
• Follow up with customers to gauge satisfaction with the service provided.
• Thoroughly document all inquiries and customer interactions in CRM or appropriate systems, keeping contact and account details accurate.
• Handle returns while ensuring an appropriate returns process record.

Qualifications

• Previous experience in Customer Service, remote or physical, preferably in a multinational matrix.
• Proven experience in invoicing activities.
• Good knowledge of MS Office, including Excel.
• Able to communicate effectively in English and Portuguese (required); fluency in Spanish desirable.
• Able to prioritize and handle multiple tasks efficiently.
• Positive attitude, collaborative and able to adapt.

Benefits and Why You’ll Love Working at Baxter

• Permanent hybrid working model (3 days office / 2 days home).
• Competitive compensation and benefits package.
• Professional development opportunities.
• High importance placed on work‑life balance.
• Dedication to growing and developing an inclusive and diverse workforce.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If you need a reasonable accommodation for any part of the application or interview process, please click here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams. To learn how you can protect yourself, review our Recruitment Fraud Notice.

How to Apply

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