Customer service representative Lisboa

About the job Customer service representative

Customer Service Representative (Italian Speaking)

Lisbon, Portugal | On-site

Role Overview

Join our dynamic team supporting innovative medical device solutions, providing exceptional customer service to Italian-speaking customers.

Key Responsibilities

• Handle inbound customer inquiries with empathy and professionalism
• Process orders and coordinate product shipments
• Collect and manage customer documentation
• Provide efficient resolution to customer service issues

Requirements

• Strong communication and
  - solving skills
• Customer service experience preferred
• Ability to work in a
  - paced environment
• 40 hours/week (8 hours/day)
• Rotational shifts for 24/7 coverage
• 1-hour lunch break
• Portuguese public holidays
• Total monthly compensation: 1, 240. 66 (including allowances)
• Daily allowance: 18. 56 (gross)
• Holiday and Christmas bonuses
• Health insurance from day one
• Furnished accommodation for 14 months (if relocating>100km)
• All housing expenses covered

Training

• 20 working days paid training (in English)
• Training allowance: 92. 80 (gross)

We value diversity and provide equal opportunities to all qualified candidates.

To apply, please submit your CV highlighting relevant customer service experience.