Customer Service Representative (Russian)

Position: Customer Service Representative (Russian)

Location: Lisbon, Portugal

Employment type: Full-time

Duties and Responsibilities

• Handle and resolve escalated inquiries or appeals from users or clients regarding decisions affecting their products or services.
• Translate complex technical or
  - related issues into clear, concise communications across email, chat, and support platforms.
• Perform thorough research and apply critical thinking to deliver accurate and
  - aligned resolutions.
• Communicate effectively and demonstrate strong subject matter expertise to advocate for user or stakeholder perspectives.
• Review, organize, and update
  - facing content and documentation to ensure clarity, consistency, and accuracy.
• Understand and explain advanced technical concepts and terminology in a way that is accessible to
  - technical audiences.
• Proofread and edit written materials to maintain a high standard of quality and professionalism.
• Work collaboratively with team members and
  - functional stakeholders to resolve complex or
  - priority issues.

Requirements

• Native or fluent in Russian (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
• 1-2 years of experience in a technical support, customer service, or user engagement role.
• Bachelor's degree or equivalent practical experience
• Proven ability to communicate effectively in writing and support
  - facing interactions.
• Strong analytical and troubleshooting skills with a proactive,
  - oriented approach.
• Familiarity with technical platforms, tools, or policies relevant to the role.
• Excellent verbal and written communication abilities.
• Ability to succeed in a dynamic environment with shifting priorities and tight deadlines.
• Works well in team settings and across functions to achieve shared goals.
• Skilled in managing multiple tasks, priorities, and communication channels efficiently.
• Demonstrates understanding of user or client perspectives and delivers thoughtful, supportive solutions.

Offer

• Portuguese employment contract
• If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 7AM-7PM
• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Accommodation in a single room in one of the shared company apartments for international candidates
• Free Portuguese classes, water sports activities, soft trekking and much more

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2