Customer Service Representative - Spanish and English
Overview
Customer Service Representative - Spanish and English. At Catawiki, every day brings the extraordinary. We are a
-
-
- kind marketplace for buying and selling special objects, offering over 75, 000 unique items weekly, curated by
- house experts. We have sold over 20 million unique objects and strive to become the world’s most popular destination for special objects.
As a growing, diverse and sustainable
- up, we live by our core values: taking ownership and driving impact; being open to change and feedback; being passionate about our mission and our customers.
If these values resonate with you, we’d love to explore how you can join us on this exciting journey!
What does the role involve?
At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You ensure customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, ensuring customers return to our platform regularly and directly helping grow the business. CS also links with Sales, our Experts and other departments to improve the overall Customer Experience. Through close customer contact, CS provides valuable feedback on possibilities for improvements in our services.
Who you are / Qualifications
You are motivated by providing delight to our customers, you communicate clearly, and providing excellent customer support is your main goal. You will strive to find suitable solutions in a patient and empathetic manner. You will be:
- Professional speaking and writing skills in Spanish and English; strong communication skills.
- Strong analytical and critical thinking skills.
- Preferably, previous experience in a customer service environment or a
- related role (hospitality, tourism, retail,
- centre, etc. ). - Ability to quickly switch between various customer channels, like phone and
- mail communications. - Ability to positively interact with your team and other departments.
- Available to work 40 hours per week.
- You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
- You are flexible with working at least 2 weekends a month and on some public holidays.
- This role is based in Lisbon, Portugal.
What we offer / Benefits
- Permanent Contract (with a 6-month Probation Period).
- A competitive Annual Gross Base Salary of 18. 000€-23. 000€ depending on your level, competencies, and overall experience.
- Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
- A Work From Home Allowance to help with your monthly household bills.
- Commuting between your home and our office is covered by Catawiki.
- Amazing Office right in the centre of Lisbon.
Our Offices and Way of Working
Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. Some roles may be fully remote or fully
- based depending on the job description.
Interested?
Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
- Informações detalhadas sobre a oferta de emprego
Empresa: Catawiki Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 14. 10. 2025
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