Customer Service Representative (Spanish/English) Lisboa

Customer Service Representative (Spanish/English)
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Binance

Location:

Lisboa, Portugal

Job Category:

Other

- $0-0/monthly

EU work permit required:

Yes

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Job Views:

14

Posted:

03. 05. 2025

Expiry Date:

17. 06. 2025

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Job Description:

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our
- leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of
- asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Customer Support is extremely important for us, and we aim to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and live chat, including handling customer queries, complaints, and identification approval processes for our
- class cryptocurrency exchange platform.

Support will be in Spanish & English;



applicants need to speak both languages.

Responsibilities:

• Handle back office tickets, and provide 24/7 online enquiry and email reply services to customers.
• Handle customer enquiries, advice, and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases, or ad hoc tasks.

Requirements:

• Customer Service experience is not required but beneficial if candidate has previous financial industry experience.
• College degree or above.
• Trilingual speaker with native Spanish, advanced English, and one more language preferred.
• High level of honesty and integrity;
  
  
  
  proactive and meticulous;
  
  
  
  responsible and
  - oriented.
• Ability to work under pressure, strong communication skills, and exceeding expectations.
• Passionate about customer service industry and willing to work different shifts.
• Passionate about the crypto industry.

Why Binance:

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with
  - class talent in a
  - centric global organization with a flat structure.
• Tackle unique,
  - paced projects with autonomy in an innovative environment.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits.
• Work-from-home arrangement (may vary).

Binance is committed to being an equal opportunity employer, believing that diversity is fundamental to our success.

By applying, you confirm that you have read and agree to our Candidate Privacy Notice.

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