Customer Service Representative (Spanish) Lisboa

We areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model:
- site

Employment type: fixed term (6 months)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide customer support across multiple communication channels (phone, email, and chat).
• Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints.
• Manage complex or sensitive cases, including escalations from external authorities or stakeholders.
• Coordinate booking or reservation processes, including creation, modification, and cancellation.
• Support administrative and
  - office functions such as processing tickets, adjustments, and cancellations.
• Deliver accurate, timely information to assist customers in making informed choices.
• Strive to exceed customer expectations by creating positive and memorable service experiences.
• Practice active listening to understand customer needs and offer personalized solutions.

REQUIREMENTS:

• Fluent in Spanish, and English both verbal and written.
• At least 6 months of experience in a customer service or similar role (required).
• Experience in a specialized service industry (e. g. , travel, hospitality, or related field) is an advantage.
• Excellent communication skills with the ability to show empathy and work effectively in a team.
• Familiarity with
  - specific software or booking tools is preferred.
• Working schedule: Monday-Sunday 8AM-9PM, shifts, with 2 days off rotating.

OFFER:

• Competitive salary with
  - based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.