Customer Service Representative (Spanish speaker)- Already based in Lisbon Lisboa

Overview

Customer Service Representative (Spanish speaker) – Based in Lisbon

Responsibilities

• Provide assistance through phone, email, chat, or social media platforms
• Answer questions about features, functionality, and account setup
• Help customers resolve
  - related technical issues, such as login errors or payment delays
• Guide users through the account creation or identity verification process
• Build and maintain a positive customer experience by being empathetic and professional
• Escalate unresolved or complex issues to
  - level support or technical teams

Requirements

• Have a high level of Spanish (oral and written) and are fluent in English (C1)
• Have strong analytical and troubleshooting skills to resolve customer queries effectively
• Be familiar with mobile apps, digital payments, and online platforms
• Have the ability to understand customer concerns fully and provide appropriate solutions
• Previous experience in customer service, support roles, or call centers is often preferred

Benefits

• Competitive salary and performance bonus
• Meal allowance
• Transport allowance
• Working rotating shifts
• Central location in Lisbon, Portugal
• Full paid training on the company and the project
  - 'll be working on
• Free private health insurance after 6 months
• €1, 000 signing bonus

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Non-profit Organizations and Primary and Secondary Education