Customer Service Representative (Spanish-Speaking) – Global e-Commerce Lisboa

Job Title

Customer Service Representative (Spanish-Speaking) – Global
- Commerce

Job Description

Experience the power of a
- changing career. Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World’s Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On‑Site) you will make use of your skills, supporting our client’s different areas of social media and being an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve best‑in‑class productivity, impact resolution times for end customer

Your Qualifications

• Fluent, verbal and written in Spanish (C1)
• Fluent, verbal and written in English (B2)
• Minimum education qualification of college degree or an equivalent diploma
• Strong understanding of e‑commerce
• Experience working with call center (voice and non‑voice) and service industry
• Available for 24/7 rotating shifts
• Ability to work as a team member, as well as independently
• Fluent with any social media products usage and basic understanding of digital advertising

What’s In It For You

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their "employer of choice. "

Equal Opportunity Employer

Concentrix is an equal‑opportunity employer. We’re proud‑ly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon – Av. Mediterraneo, N°1

Language Requirements

Spanish (Required)

California Resident Acknowledgement

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