Customer Service Representative (Spanish-speaking) Airline Industry Lisboa

Overview

We are looking for a Spanish-speaking Customer Service Representative to support passengers in the airline industry. In this role, you will help travelers manage bookings, resolve issues, and create a smooth customer journey. Location: Lisbon, Portugal (On-site).

Responsibilities

• Manage flight bookings (create, modify, cancel)
• Support customers via phone and email
• Assist with VIP services and PRM (reduced mobility) requests
• Handle claims related to delays, strikes, or cancellations
• Provide accurate,
  - time travel information

Qualifications

• Fluent Spanish (C1+) written and spoken
• Strong communication and empathy skills
• Previous experience with GDS tools (Amadeus, Galileo, Sabre) is a plus
• Background in customer service or travel/tourism preferred

Whats Offered

• Competitive salary + performance bonuses
• Paid training and ongoing career development
• Central office location in Lisbon
• Internal promotion opportunities (majority of leaders promoted from within)
• Referral bonus program

Applicants must be legally authorised to work in Portugal.