Customer Service Representative - Swedish - Portugal - Lisboa

Customer Service Representative - Swedish - Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Representative - Swedish - Portugal, Lisbon

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Client:

JUJUR

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

559e281d98af

Job Views:

Posted:

13. 07. 2025

Expiry Date:

27. 08. 2025

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Job Description:

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to delivering an honest and personal approach in recruitment solutions. Candidates and clients trust us because we take the time to understand their needs.

We are upfront and set realistic, achievable goals. We believe treating others with fairness and dignity helps them grow and be fruitful.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: Work from Home

Employment type: Fixed term (6 months) with the possibility of extension or permanent contract

DUTIES AND RESPONSIBILITIES:

Handle inbound calls to assist customers with inquiries
Sell products tailored to customer needs
Cross-sell and upsell products and related services
Provide customer support for
- booking and booking management
Support travel agents with bookings and ensure smooth management
Offer comprehensive information on destinations, boats, documentation, pricing, and other inquiries

REQUIREMENTS:

Experience in customer service or sales, preferably in travel or hospitality
Strong communication skills for engaging over the phone
Ability to manage multiple inquiries and provide accurate information efficiently
Experience in upselling and
- selling
Customer-focused attitude with
- quality service commitment
Proficiency in booking systems or travel management tools (advantage)
Attention to detail and
- solving skills
Effective written and verbal communication
Ability to multitask in a
- paced environment
Working schedule: shift rotation, Monday to Friday 08:00-18:00, Saturday and Sunday 08:00-17:00