Customer Service Representative (Swedish) Porto

Overview

We areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Customer Service Representative to join their team in Porto.

Position

Position: Customer Service Representative

Location and work model

Location: Porto, Portugal

Work model: on site

Employment type

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Duties and Responsibilities

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for
  - booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

Requirements

• fluent in Swedish, both verbal and written. Fluent in English.
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and
  - selling products or services
• Customer-focused mindset with a commitment to delivering
  - quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and
  - solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: Monday to Friday: 08:00h - 17:00h.

Offer

• Competitive salary with
  - based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts